Jul 21

To our loyal customers

Here at Dimplex, we are so fortunate to have some of the best and most loyal customers.  Whether you have bought one product or maybe multiple Dimplex products, we can’t thank you enough. We take pride in creating new innovating products for our audience.

We encourage all our customers to send us feedback on their product experiences, whether it’s through one of our dealers or maybe even here on the blog or our websites. We want to hear what you have to say, we want to know your experience with Dimplex.

Just last week we received this great review on one of our internet dealers from “Deck Griller” in Sault Ste. Marie, Ontario Canada. The reviewer had purchased one of our PowerChef Metro grills and had this to say;

This was just the grill that I’ve been looking for – a small, transportable covered barbecue with a stainless steel easy-to-clean cooking surface. Being “snowbirds”, we wanted to take a small barbecue down south to enjoy grilling during the winter months. The surface is remarkably large for entertaining purposes as well as for preparing an entire meal. And regulating the heat for great grill markings is so easy. Now if only the cover had a handle on both ends so I could lift the cover with one hand as I’m flipping burgers with the other . . . !

These are the reviews that really show how the PowerChef grill can be a great product for those in need.

About the Author


has written 48 blog posts

I am the Director of New Business Development, responsible for the on-line initiatives for Dimplex North America.

Comments (11)

  • Gordana Sever on August 2nd, 2011 at 1:28am

    I bought recently model pbq-120-metro. It’s very nice but I miss more instructions and couldn’t find anywhere on the web. I would like to know how much time to cook and what power to use for different kind of meat. Is it possible to get that information somewhere. I don’t need recepies. Thanks

  • chad on August 2nd, 2011 at 7:57pm

    Hello Gordana,

    The grill cooks the same as any other grill, and by trying out different temperatures you will get a feel for what you are comfortable with.

    If you want to sear the meat, you will want to have full heat, if you want to slow cook your meat or vegetables, you would lower the heat level. Their are no specific temperatures set for types of meat, its based on how you want to cook your favorite meats.

  • Margaret Roarty on August 13th, 2011 at 4:26pm

    I am trying to get the model number of my glass front fireplace and an instruction book, but no luck. The fireplace is not working. East Coast Fireplace, Freehold, NJ, where I purchased it, tells me it needs reprogramming but they don’t do it. Help, Help, HELP!!!

  • Margaret Roarty on August 13th, 2011 at 4:29pm

    Sorry, I mispelled my email address on the previous message. I need the model number and an instruction book for my glass enclosed Dimplex electric fireplace.

  • chad on August 16th, 2011 at 1:01pm

    Hello Margaret,

    I have forwarded your comment to the tech support team, we will have an answer for you soon.


  • Ivan Chapman on November 8th, 2011 at 2:12pm

    How do I get instruction book for my model CFP3913N fireplace?

    • chad on November 8th, 2011 at 4:58pm

      Hello Ivan,

      You can find it on our Technical Document section…

      here is the direct link for the manual http://bit.ly/rO51XD

  • Paul Payne on November 9th, 2011 at 10:45pm

    I have the DFP15-1134NG / DFP15-1140E model. It would be great if you offered a remote upgrade that could turn the unit on and off based on temperature.


    • chad on November 10th, 2011 at 3:08pm

      Thanks for your feedback, I will forward this to our product development team for future products. At this point I believe that we are no longer manufacturing this product.

  • Henry on March 12th, 2013 at 10:59pm

    We got a BF33STP that comes with my condo unit. It has worked well but we’re getting tired of it’s look. Is the log set and fire effect upgradable? It’d be nice if we can somehow retrofit it to use LED and OptiMyst!

    • Ashley on March 26th, 2013 at 6:14pm

      Hi Henry, thanks very much for your comment and apologies for the delay in replying. I was able to check with one of our technicians and his answer was that unfortunately, there is no direct replacement for the interior components of a firebox. If you are able to remove the existing unit, it can be replaced by a BFSL33 which does have LED flame. Thanks and have a great day!

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