Jun 21

Let us Help Make your Purchase Online

Over the years, on line shopping has become a mainstay in our everyday lives.  In order to shop online, you must be able to have access to a computer, a bank account and a credit card.

Before shopping on line, a customer shopping for a fireplace had to visit a conventional retail store which required visiting them during business hours. If a purchase was made, you had to have a vehicle large enough to transport both the firebox and mantel.  Online stores are usually available 24 hours a day, and many consumers have Internet access both at work and at home.

You will find, most consumers before making their purchase will do some investigation work on line then go to a store to see the product.  On line stores must describe products for sale with text, photos, and multimedia files. On line stores provide or link to supplemental product information, such as instructions, safety procedures, demonstrations, or manufacturer specifications. Some provide background information, advice, or how-to guides designed to help consumers decide which product to buy.

Customer reviews are another powerful source of information.  It is important to read these reviews before making your purchase as you are getting other customers opinions on the product and even the store you are thinking of buying from.  If you have questions most have real-time chat features, but most rely on e-mail or phone calls to handle customer questions.

Dimplex prides itself on who sells their product. This is no different for on line dealers.  Before making your purchase we suggest visiting the Dimplex “Buy Online Page“, you will find a list of authorized dealers that will make your on line purchasing a favorable experience.

About the Author


has written 7 blog posts

My name is Kim Hammill and I am the National Sales Manager for the Internet Channel. I also help design product to suit consumers needs.

Comments (5)

  • Rick Morse on June 21st, 2011 at 7:01pm

    Kim, Thank you for the hints. Reviews are important. http://www.electricfireplacesdirect.com and http://www.electricfireplacescanada.ca have nearly 5,000 electric fireplace reviews, more than an other retailer by a long shot. One of the most popular products, the Dimplex DFI2310 Log Set has 283 reviews by verified buyers!

  • Sam Steven on August 5th, 2011 at 12:16am

    Dimplex has established brand name by producing quality electric fireplaces and having happy customers who have generated great reviews. It is true that consumers are taking more time to find out about product and company by reading other reviews online.

  • Steve Michaels on November 24th, 2012 at 9:01pm

    I always read reviews before purchasing any medium to big ticket items. I usually end up buying products with good quality instead of just hype along with an exorbitant price tag.

  • Cathy on December 7th, 2013 at 3:44pm

    Do they make the open hearth log omni myst with a heater? We would like to buy the insert and build our own box and mantel. It seems like all the ones I have seen say n/a for the BTUs .

    Thank you,

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